Uslovi korišćenja
1. Šta je aplikacija
Aplikaciju PS Arena pruža PS Arena, gaming centar u Kruševcu (Čolak Antina 38, telefon 066 87 87 363). Aplikacija služi za loyalty program igraonice (bodovi za igranje, kuponi i nagrade), rezervacije mesta, iznajmljivanje PS5 konzole, mini-igre i duele sa drugim korisnicima i povremenu nagradnu igru. Registracijom prihvatate ove uslove i Politiku privatnosti.
2. Nalog
- Jedna osoba može imati jedan nalog. Sa jednog uređaja može se registrovati najviše 3 naloga.
- Registrujete se tačnim brojem svog mobilnog telefona. Broj može biti proveren SMS kodom.
- PIN je tajan. Za sve što se uradi pomoću vašeg PIN-a odgovarate vi.
- Nadimak i slika profila su vidljivi drugim korisnicima i ne smeju biti uvredljivi, lažno predstavljati drugu osobu ni kršiti tuđa prava.
- Nalog možete obrisati u svakom trenutku u aplikaciji (Profil → Podešavanja → Obriši nalog). Brisanjem se nalog anonimizuje: prijava, lični QR kod i kuponi odmah prestaju da važe, a bodovi, dostignuća i plasman vam više nisu dostupni. Šta se briše, a šta ostaje kao anonimni zapis, piše na strani Brisanje naloga.
3. Bodovi i rang
- Bodove dobijate za igranje u lokalu kada osoblje na kasi skenira vaš QR kod iz aplikacije, kao i za pojedine aktivnosti u aplikaciji (dnevni bonus, pozivanje prijatelja, Trka meseca).
- Bodove nosi i plaćeno iznajmljivanje konzole kada pri plaćanju u lokalu pokažete svoj QR kod iz aplikacije. Iznajmljivanje se ne računa kao poseta lokalu — pogodnosti vezane za prvu posetu dobijate tek uz prvu odigranu sesiju.
- Bodovi nisu novac. Ne mogu se isplatiti, preneti na drugi nalog ni zameniti za gotovinu.
- Rang i bodovi se računaju za poslednja 3 meseca, osim ako pravila programa u aplikaciji kažu drugačije. Pravila programa (vrednost bodova, akcije poput jutarnjeg dvostrukog bodovanja, rangovi i popusti) prikazana su u aplikaciji i mogu se menjati.
- Bonus za pozivanje prijatelja dodeljuje se tek kada pozvana osoba prvi put odigra u lokalu.
4. Kuponi i nagrade
- Bodove menjate za nagrade iz kataloga u aplikaciji. Zamenom nastaje kupon sa kodom koji se koristi u lokalu.
- Kuponi nastaju i bez zamene bodova: mesečno uz dostignuti rang (besplatni sati igranja i kupon za iznajmljivanje konzole), za prekretnice u pozivanju prijatelja i kao nagrade koje dodeli igraonica. Kupon za iznajmljivanje primenjuje osoblje pri plaćanju iznajmljivanja u lokalu.
- Kupon važi do datuma navedenog na kuponu i može se iskoristiti jednom. Neiskorišćen kupon posle isteka ne vraća bodove.
- Nagrade se odnose na usluge i proizvode igraonice i ne mogu se zameniti za novac.
5. Zona igara i Trka meseca
- Mini-igre i dueli su besplatni i služe za zabavu i takmičenje sa drugim korisnicima.
- Rezultati se šalju na server i ulaze u mesečnu listu. Na listi su javno vidljivi nadimak, avatar ili slika, bodovi meseca i broj pobeda u duelima.
- Nagrade Trke meseca su loyalty bodovi: 1. mesto 1000, 2. mesto 500, 3. mesto 250 bodova, pod uslovom da je u tom mesecu igralo najmanje 3 igrača. Pobednik dobija titulu „Igrač meseca“ za naredni mesec.
- Status „dostupan za igru“ uključujete sami; dok je uključen, drugi korisnici mogu da vas pozovu na duel.
6. Nagradna igra
Kada je aktivna, nagradna igra ima posebna pravila prikazana u aplikaciji (način sticanja tiketa, nagrada, datum izvlačenja). Organizator i sponzor nagradne igre je PS Arena. Apple Inc. i Google LLC nisu sponzori nagradne igre i ni na koji način ne učestvuju u njoj.
7. Rezervacije i iznajmljivanje konzole
- Rezervacija mesta je zahtev koji igraonica potvrđuje; radno vreme i raspoloživost su prikazani u aplikaciji.
- Iznajmljivanje PS5 konzole uređuje poseban ugovor koji se potpisuje u aplikaciji. U aplikaciji se unose ime i prezime, adresa i broj telefona; ugovor mogu zaključiti samo punoletna lica. Broj lične karte se ne unosi u aplikaciju — operater ga upisuje na ugovor u lokalu, uz uvid u dokument, kada preuzimate konzolu.
8. Pravila ponašanja
Zabranjeno je varanje u igrama, korišćenje automatizacije ili izmenjenih verzija aplikacije, pravljenje lažnih naloga radi bodova ili tiketa, i objavljivanje uvredljivog sadržaja (nadimak, slika). PS Arena može da ukloni sadržaj, poništi bodove, isključi nalog iz Trke meseca ili nagradne igre, ili ugasi nalog.
Nulta tolerancija. Za uvredljiv, preteći, mrzilački ili seksualno eksplicitan sadržaj, kao i za lažno predstavljanje kao osoblje PS Arene, nema opomene — sadržaj se uklanja, a nalog može biti ugašen bez najave.
9. Prijava sadržaja i blokiranje igrača
U aplikaciji korisnici vide tuđi nadimak i sliku profila. Zato uz svaki profil igrača stoje dva dugmeta:
- Prijavi — šalje prijavu osoblju igraonice, uz razlog i, ako želite, kratak opis.
- Blokiraj — blokirani igrač vas više ne vidi među igračima, ne može da vas pozove na partiju ni da uđe u vašu sobu, i vi ne vidite njega. Blokadu skidate u Podešavanja → Blokirani igrači.
Nadimci se pri upisu proveravaju automatski i neprimereni se odbijaju. Prijavljen sadržaj pregledamo i uklanjamo u roku od 24 sata od prijave. Prijavu možete poslati i e-mailom na [email protected] ili telefonom na broj iz odeljka Kontakt.
10. Odgovornost
Aplikacija se pruža „kakva jeste“. PS Arena ne odgovara za privremene prekide rada aplikacije ili servera, za gubitak nesačuvanog napretka u mini-igrama, ni za štetu nastalu korišćenjem aplikacije suprotno ovim uslovima. Ništa u ovim uslovima ne isključuje odgovornost koja se po zakonu ne može isključiti.
11. Izmene uslova
O bitnim izmenama uslova obaveštavamo vas u aplikaciji. Nastavak korišćenja posle izmene znači da prihvatate nove uslove.
12. Merodavno pravo
Na ove uslove primenjuje se pravo Republike Srbije. Sporove ćemo prvo pokušati da rešimo dogovorom; u suprotnom je nadležan sud u Kruševcu.
13. Kontakt
PS Arena · Čolak Antina 38, Kruševac · 066 87 87 363 · [email protected]
Terms of Use
1. What the app is
The PS Arena app is provided by PS Arena, a gaming lounge in Kruševac, Serbia (Čolak Antina 38, phone +381 66 87 87 363). The app is used for the lounge's loyalty program (points for play, coupons and rewards), seat reservations, PS5 console rental, mini-games and duels with other users, and an occasional prize draw. By signing up you accept these terms and the Privacy Policy.
2. Account
- One person may have one account. At most 3 accounts can be registered from one device.
- You sign up with your own correct mobile phone number. The number may be verified by an SMS code.
- Your PIN is secret. You are responsible for everything done with your PIN.
- Your nickname and profile photo are visible to other users and must not be offensive, impersonate another person or infringe anyone's rights.
- You can delete your account at any time in the app (Profile → Settings → Delete account). Deletion anonymises the account: your sign-in, personal QR code and coupons stop working immediately, and points, achievements and rankings are no longer available to you. What is deleted and what remains as an anonymous record is described on the Account deletion page.
3. Points and rank
- You earn points for playing at the venue when staff scan your QR code from the app, and for certain in-app activities (daily bonus, inviting friends, Race of the Month).
- Paid console rental also earns points when you show your QR code from the app while paying at the venue. A rental does not count as a visit — benefits tied to your first visit are granted with your first played session.
- Points are not money. They cannot be paid out, transferred to another account or exchanged for cash.
- Rank and points are calculated over the last 3 months unless the program rules in the app say otherwise. Program rules (point values, promotions such as morning double points, ranks and discounts) are shown in the app and may change.
- The referral bonus is granted only after the invited person plays at the venue for the first time.
4. Coupons and rewards
- You exchange points for rewards from the in-app catalogue. The exchange creates a coupon with a code to be used at the venue.
- Coupons are also issued without exchanging points: monthly with your rank (free hours of play and a console rental coupon), for friend-referral milestones, and as rewards granted by the lounge. A rental coupon is applied by staff when you pay for the rental at the venue.
- A coupon is valid until the date shown on it and can be used once. An expired, unused coupon does not refund points.
- Rewards relate to the lounge's services and products and cannot be exchanged for money.
5. Game Zone and Race of the Month
- Mini-games and duels are free and meant for fun and competition with other users.
- Results are sent to the server and count towards the monthly leaderboard, which publicly shows nickname, avatar or photo, points of the month and duel wins.
- Race of the Month prizes are loyalty points: 1st place 1000, 2nd place 500, 3rd place 250 points, provided at least 3 players took part that month. The winner holds the "Player of the Month" title for the following month.
- You turn the "available to play" status on yourself; while it is on, other users can invite you to a duel.
6. Prize draw
When active, the prize draw has its own rules shown in the app (how tickets are earned, the prize, the draw date). The organiser and sponsor of the prize draw is PS Arena. Apple Inc. and Google LLC are not sponsors of the prize draw and are not involved in it in any way.
7. Reservations and console rental
- A seat reservation is a request confirmed by the lounge; opening hours and availability are shown in the app.
- PS5 console rental is governed by a separate contract signed in the app. The app asks for your full name, address and phone number; only adults may enter into the contract. The ID card number is not entered in the app — the operator writes it on the contract at the venue, after checking your document, when you pick up the console.
8. Rules of conduct
Cheating in games, using automation or modified versions of the app, creating fake accounts for points or tickets, and posting offensive content (nickname, photo) are prohibited. PS Arena may remove content, void points, exclude an account from the Race of the Month or the prize draw, or close the account.
Zero tolerance. Offensive, threatening, hateful or sexually explicit content, and impersonating PS Arena staff, receive no warning: the content is removed and the account may be closed without notice.
9. Reporting content and blocking players
In the app, users see other people's nicknames and profile pictures. Every player profile therefore carries two buttons:
- Report — sends a report to the arcade staff, with a reason and an optional short description.
- Block — a blocked player no longer sees you among players, cannot invite you to a match or join your room, and you do not see them. You remove a block in Settings → Blocked players.
Nicknames are checked automatically on entry and inappropriate ones are rejected. Reported content is reviewed and removed within 24 hours of the report. You can also report by e-mail at [email protected], or by phone using the number in the Contact section.
10. Liability
The app is provided "as is". PS Arena is not liable for temporary outages of the app or server, for loss of unsaved progress in mini-games, or for damage caused by using the app contrary to these terms. Nothing in these terms excludes liability that cannot be excluded by law.
11. Changes to the terms
We notify you of significant changes in the app. Continued use after a change means you accept the new terms.
12. Governing law
These terms are governed by the law of the Republic of Serbia. Disputes will first be settled amicably; otherwise the court in Kruševac has jurisdiction.
13. Contact
PS Arena · Čolak Antina 38, Kruševac, Serbia · +381 66 87 87 363 · [email protected]